Terms and Conditions
Terms and Conditions - Dogs Unleashed Limited
General Terms and Governing Law
The terms and conditions, along with the Online Products and Services, are subject to New
Zealand law. Exclusive jurisdiction is vested in the Courts of New Zealand concerning any
matters related to the use of our Online Products and Services. If any term is deemed
unenforceable, the remaining terms and conditions remain in force. The United Nations
Conventions on Contracts for the International Sale of Goods (1980) do not apply to or govern
these terms and conditions or any disputes arising under them.
Consumer Law
These terms and conditions complement and do not exclude, restrict, or limit any rights you
have under consumer law in the country from which you access and use the Online Products
and Services.
Consent to Communications
By subscribing to our email marketing list or creating an online account on our website, you
agree to receive notices and communications in electronic form via electronic communication.
You can opt out of emails by using the unsubscribe function in the email or by contacting us at
dogsunleashedauckland@gmail.com.
Personal Information
The utilisation and sharing of your personal information are outlined in our Privacy Policy.
Free 20-Minute Advice for Auckland Residents
Our offer of 20 minutes of free advice is exclusively available to residents of Auckland who sign
up for our services. To qualify for this complimentary advice, individuals must reside within the
Auckland region and complete the sign-up process as outlined by our registration procedure.
By accessing and participating in the 20 minutes of free advice, you confirm that you are an
Auckland resident and have adhered to the sign-up requirements. This offer is subject to change
or discontinuation at our discretion, and we reserve the right to modify eligibility criteria.
Any variations to this clause will be communicated in advance. Continued use of our services
implies acceptance of the specified terms and conditions, including any subsequent revisions.
In-Person Dog Training and Vaccination Requirements
To ensure the safety and well-being of all participants in our in-person dog training sessions, it is
a mandatory condition that your dog must have received all three vaccinations (commonly
referred to as the core vaccinations: distemper, parvovirus, and adenovirus) before attending
any training sessions.
Given the nature of our in-person dog training, where dogs come into contact with one another,
it is imperative to prioritise the health of all dogs involved. The Polio virus is a highly contagious
and potentially deadly disease that poses a serious threat to canine health. To mitigate the risk
of transmission, we insist on all participating dogs being up-to-date with their vaccinations.
By enrolling in our in-person dog training sessions, you acknowledge the importance of your
dog's vaccinations and agree to provide documentation confirming that your dog has received
all three core vaccinations. Failure to comply with this requirement may result in the exclusion of
your dog from training sessions.
This precautionary measure is implemented to maintain a safe and healthy environment for all
dogs in our care. We appreciate your understanding and commitment to the well-being of your
pet and others within our dog training community.
Changes to Terms and Conditions
We retain the right to modify these terms and conditions at any time. It is your responsibility to
periodically review these terms for changes. Continued use of our Online Products and Services
implies acceptance of any changes. Significant changes will be communicated
via email notification if you have subscribed to our website or have an online account. However,
for changes made to safeguard system security or comply with legal requirements, notification
can occur after the change has taken effect.
Payment
To secure your appointment, payment is required no later than 24 hours before the scheduled
appointment date. Failure to submit payment within this specified timeframe may result in the
automatic cancellation and/or postponement of your appointment. Sll payments should be made
through the designated payment portal at the time of your booking or as otherwise instructed by
our payment processing system.
Refund Policy for Cancellation
We understand that circumstances may change, and you have the flexibility to cancel your
booking at any time. We offer a full refund for cancellations, regardless of the reason.
For payments made online via our invoice and processed through Stripe, please note that the
refund amount will be the total payment minus Stripe's payment processing fee. This fee is a
standard charge imposed by the payment processing platform and is non-refundable. If you
wish to avoid this we suggest making payment via internet banking.
To initiate a cancellation and refund request, please contact our customer support on 021 119
0595 with your booking details. Refunds will be processed promptly, and the timeframe for the
funds to be returned to your account may vary based on your financial institution and Stripe's
policies.
By proceeding with our services, you acknowledge and agree to these refund terms. Any
changes or updates to this policy will be communicated to you in advance. Your continued use
of our services implies acceptance of this refund policy and any subsequent revisions.
